![]() ![]() (h) events that result from critical accidents or failure of the relevant internet service provider(s).ġ.3 “ Monthly Service Fee” means the total charges paid by you for the Services in one billing month. (g) events that result from your non-payment of any charges payable to us and ![]() ![]() (f) events that result from your illegal or unlawful use of the Service, events that result from your breach of any of the terms and conditions of the Alibaba Cloud Product Terms, Terms of Use, or Membership Agreement (e) events that result from your failure to adhere to any required configurations for the use of the Service (d) events that arise out of your or any third parties’ (not under our direct control) equipment, software, and/or technology (c) events that result from any actions or inactions on your part in connection with your use of the Service (b) events that are outside of our reasonable control, including any events of force majeure such as earthquakes, epidemics, downtime of the relevant submarine communication cables, failure of telecommunications infrastructure or systems, riots, Acts of God, etc. (a) suspension or termination described in Clause 8.2 of the Membership Agreement SCOPE AND DEFINITIONSġ.1 “ Downtime” means the total number of minutes in a billing month when all the running instances in your Service have no external connectivity or cannot be operated.ġ.2 “ Exclusions” means any unavailability, suspension, or termination of the Service that is due to any of the following: This SLA only applies to your purchase and use of the Services for a fee, and shall not apply to any free Services or trial Services provided by us. This Alibaba Cloud International Website Message Queue for Apache RocketMQ Service Level Agreement (“ SLA”) applies to your purchase and use of the Alibaba Cloud International Website Message Queue for Apache RocketMQ (“ Service”) and your use of the Service is subjected to the terms and conditions of the Alibaba Cloud International Website Product Terms of Service (“ Product Terms”) between the relevant Alibaba Cloud entity described in the Product Terms (“ Alibaba Cloud”, “ us”, or “ we”) and you. ![]()
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